Freshdesk
Freshdesk is Freshworks' customer service platform. It centralizes tickets, chat, email, and phone in a single workspace, and offloads repetitive requests to Freddy AI to free up your agents.
Freshdesk is Freshworks'' customer service platform, used by more than 74,000 businesses worldwide. It centralizes all your support channels (email, chat, phone, social media, messaging) in a single tool, and lets Freddy AI handle the repetitive requests while your agents focus on the real problems.
The idea: stop juggling 5 tools to reply to one customer, and stop paying an agent to answer the same question 200 times.
What you can do with Freshdesk:
- Unify your channels: a single inbox for email, chat, phone, WhatsApp, Instagram — with full customer context
- Deploy Vertical AI Agents: 50+ pre-built agentic workflows that autonomously handle simple tickets
- Boost your agents with Freddy Copilot: reply suggestions, ticket summaries, automatic translation — +60% agent productivity on average
- Automate your workflows: smart routing, SLAs, escalations, self-service knowledge base
- Measure what matters: ready-to-use reports, real-time dashboards, customer satisfaction by channel
The numbers speak: 80% resolution rate with Freddy AI Agent, 97% omnichannel first-contact resolution. Top-rated on G2 and TrustRadius.
Try Freshdesk for free — free plan for up to 2 agents for 6 months, no credit card required.
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Frequently Asked Questions
- What is Freshdesk?
- Freshdesk is an online tool. Freshdesk is Freshworks' customer service platform. It centralizes tickets, chat, email, and phone in a single workspace, and offloads repetitive requests to Freddy AI to free up your agents.
- Is Freshdesk free?
- The pricing model for Freshdesk is: Essai gratuit puis 19$/agent/mois. Visit the official website for more details.
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