Freshchat, the unified messenger for your support team

Are you juggling between live chat, WhatsApp, email and a mobile widget without ever having a clear view of the customer? Freshchat brings all your conversation channels together in a single agent workspace, with customer context always at hand.

What you can do with Freshchat

• Multichannel messaging: web chat, email, voice and native apps managed from a single inbox
• AI self-service bots: automatic deflection of repetitive questions, escalation to a human when it goes beyond the bot
• Unified agent workspace: customer profile, history, orders and tickets in a single interface, zero tab switching
• Proactive campaigns: trigger contextual messages based on the visitor's journey (abandoned cart, pricing page, post-purchase support)
• Analytics & insights: response times, satisfaction, bot performance, all in actionable dashboards

Who it's for

More than 74,000 companies worldwide use Freshchat for their conversational support — CX, support and e-commerce teams who want to move from cold ticketing to continuous conversation. The free plan up to 10 agents makes it an obvious entry point for startups and SMBs.

Pricing

• Free: $0/month, 10 agents included
• Growth: $19/agent/month (annual)
• Pro: $49/agent/month (annual) — most popular
• Enterprise: $79/agent/month (annual)

14-day free trial on paid plans, no credit card. Try Freshchat →