Freshservice

Looking for an ITSM that isn't a nightmare to deploy and maintain? Freshservice (try it free for 14 days) is the Freshworks service desk platform used by 74,000+ businesses to manage tickets, assets, and operations on a single interface.

The idea: replace your old disconnected ticketing with a unified solution where Freddy AI deflects repetitive requests, enriches tickets, and takes the load off your agents.

What Freshservice does well:

• Omnichannel service desk — Email, phone, chat, widget, MS Teams, Slack. Your users reach you where they already are
• Auto-updating CMDB — Hardware/software inventory that maintains itself, no more outdated Excel files
• Freddy AI Agent — Self-service chatbot that resolves 66% of tickets without human intervention
• Workflow automation — SLAs, escalations, approvals, drag-and-drop service catalog
• Cross-department ESM — Extend the service desk to HR, finance, facilities. One platform for all your departments
• Built-in ITOM — Monitoring, alerts, proactive incident management

The numbers they report: 356% ROI in under 6 months (Forrester TEI study), 98% user satisfaction, 77% drop in average response time with AI.

Pricing: 14-day free trial with no restrictions. Starter plan at $19/agent/month (annual) for small teams, Growth at $49, Pro at $99, Enterprise on quote.

For any IT department wanting to modernize their ITSM without spending 12 months on a ServiceNow integration, Freshservice is a credible, fast-to-deploy alternative.