Calilio

Calilio replaces your phone system with a cloud one. You create an account, you get a free local US or Canada number, and your team makes its calls straight from the browser. No PBX hardware to manage, no technician to call in just to add a user.

The number catalog covers more than 100 countries: local, mobile, toll-free. You can also port the numbers you already own. On call management, you get what a serious call center expects:

• Real-time transcription and structured call reports generated automatically
• Sentiment analysis on the tone of the customer as well as the agent
• IVR and call queues to route every call to the right department
• Power dialer that chains through the numbers on your outreach list
• Live monitoring: listen, whisper, barge-in, end the call
• Unified callbox gathering calls, SMS, recordings and transcripts per contact

AI is not a separately billed module: it comes with the plan. Pricing starts at $15 per user per month ($12 billed annually), with 200 outgoing minutes and 100 SMS included, then prepaid credit for usage beyond that. Numbers and communications are billed separately from the plan.

Calilio is the telephony partner of more than 1000 businesses worldwide.